HOME > FAQ > Motorized Stage(FAQ) > Repair

Repair

Repair service at the time of failure or damage
It seems that a dent is caused in the guide when I dropped the stage.
I would like to request a repair. What should I do?

We will accept the actual machine if there is no problem other than the guide, then we will
make a judgment on repair availability and present a repair estimate.
After receiving a repair instruction (ordering), we will start the repair work.

We will notify you of the symptoms, the shipping address, and the management number.
when sending out, so please contact our sales office for details.

INQUIRY FORM

Is there a charge for making a repair cost estimate (repair estimate)?
I would like to decide whether to repair after looking at the estimated price for repair.
Will there be any charge to get a quote after sending the actual machine?

As a rule, no expenses will be incurred.

If the need for additional work is found during repair work
The repair quote states that additional work may occur after the start of work. In that case,
what happens to the amount?

In some cases, it may become clear that additional work is necessary during replacement / adjustment work.
In that case, we will inform you of the amount of change and the number of work days,
and we will start work after accepting the start of additional work.